Frequently asked

Questions, answered honestly.

Everything we get asked most often, organized by topic. Don't see your question? Email hello@orinn.app and we'll answer directly — and often add it here.

Privacy & data

The questions parents ask first.

Will my kid know they're being tracked?

Yes — and that's deliberate. Your kid installs their own version of the Orinn app on their iPhone. When location sharing is on, they see a small indicator in the app and iOS shows a system blue arrow next to their status bar. They can also pause sharing for short windows (a "Privacy" mode you'll see in the app), which we think is part of healthy trust. Orinn doesn't try to hide that it's running.

Do you sell my family's location data?

No. We don't sell it, share it with brokers, hand it to advertisers, or use it to build profiles. We don't have a buyer relationship in the first place — the paid plan funds the company so we never have to rely on data revenue. This category has had reported issues with location data being sold to brokers (see The Markup's 2021 reporting and the FTC's 2024 actions on data-broker conduct), and Orinn was built so that revenue stream is structurally absent.

What data does Orinn actually collect?

The minimum needed to run the product: your account email (to sign in), names you give family members (so the map isn't anonymous), device location (to put pins on your map), battery level + connectivity (so "where are they?" turns into "they're at the park, 80% battery"), and anonymous crash reports (so we can fix bugs). That's it. No browsing, no message scanning, no contact list, no microphone access.

How long do you keep location history?

On the Free plan, recent location points are kept for 7 days so you can look at the day's history. On Orinn+, history is kept for 1 year. After those windows, points roll off automatically — we don't archive them, and we don't have a "view forever" mode even internally. When you close your account, all your family's location data is deleted within 30 days.

Where are your servers? Is the data encrypted?

All data is stored on Google Cloud (Firebase) infrastructure in US data centers. Connections between the app and our servers use TLS 1.3 (the same encryption your bank uses). Data at rest is encrypted with Google-managed keys. Within the database, security rules enforce that only members of your family can read your family's data — even Orinn engineers don't have casual access; admin lookups are logged.

Can I delete my account and all my data?

Yes. From Settings → Account → Delete account, you can wipe your entire family's data in a single action. The deletion runs immediately on the database and propagates to backups within 30 days (the rollback window we keep for incident recovery, then it's gone for good).

Are there any third-party trackers in Orinn?

No. We don't use Google Analytics, Facebook SDK, Mixpanel, Amplitude, AppsFlyer, or any other behavioral tracking SDK. The only third-party services in the app are Apple's frameworks (MapKit for maps, CoreLocation for GPS, etc.) and Firebase (for our own backend storage and notifications) — neither of which is used to profile you.

Setup & pairing

Getting started.

Does my kid need their own iPhone?

Yes — Orinn pairs to a kid's iPhone running iOS 17 or later. It uses their phone's GPS to report location back to the family. We don't support tracking a kid via your phone or via a non-Apple device in v1.

How do I pair my kid's phone?

From your phone: Settings → Manage kids → Add kid. We'll generate a 6-digit code that's good for 15 minutes. On your kid's iPhone, install the kid version of Orinn from the App Store, tap "I have a code", and enter it. The handshake takes a few seconds; once it's done, you'll see them on your map. Full step-by-step in our setup guide.

Can my partner or co-parent see the same data?

Yes. From Settings → Manage co-parents on your phone, generate a co-parent invite link (Orinn+ feature). Your partner installs Orinn, opens the link, and they're added to your family with the same view you have. They get their own account; you don't share a login.

What about grandparents, sitters, or other caregivers?

Same flow as a co-parent — generate an invite link from Settings. The Free plan supports 2 caregivers total; Orinn+ removes the cap. Caregivers get the same map view as parents but you can configure what notifications they receive.

What iOS versions does Orinn support?

iOS 17.0 or later, on both the parent and kid devices. Orinn relies on a few iOS 17 location-permission and widget APIs that aren't backportable. iOS 18 is fully supported; we'll add iOS 19 the day it ships.

Is there an Android version?

Not yet. We're starting with iOS to do one platform really well — the privacy and battery story is much tighter when we control both ends. An Android version is on the post-launch roadmap if there's enough demand. If you want to be told when it's available, email hello@orinn.app.

Features & how it works

What it does, in plain English.

How accurate is the location?

Typically 5–20 meters outdoors with a clear sky. We use Apple's CoreLocation services — the same plumbing Apple Maps and Find My use. Accuracy can drop to 50+ meters indoors, in basements, or at the edge of WiFi coverage. The map shows a translucent circle around each kid's pin representing the accuracy radius, so you can tell at a glance whether a fix is "I know exactly where they are" or "they're somewhere in this block."

How often does the map update?

It depends on what your kid is doing. Stationary at home: every few minutes via low-power location updates. Walking or driving: continuously. When you tap a kid in the app to "watch live," we ask their phone for a fresh fix every 30 seconds for up to 5 minutes — perfect for "are they almost home?" moments. Tap the kid again to cancel.

Does Orinn drain the kid's battery?

Not significantly. We use Apple's "significant-location-change" service most of the time, which is the same low-power mode Find My uses (and which Apple specifically designed to be battery-friendly). We only switch to high-accuracy GPS during active trips and brief locate-now requests. In real-world testing, Orinn adds about 2–4% to a typical day's battery use.

Does Orinn work without WiFi?

Yes — anywhere the kid's iPhone has cellular signal, location updates flow normally. If they're in a dead zone (subway, basement, rural area), the kid's phone caches updates locally and sends them once signal returns. The map will show "Updated 4 minutes ago" so you know the position is from before they went underground.

What is "Watch Over"?

An Orinn+ feature for the routine moments — school commute, soccer practice, walk home from a friend's. You tap "Watch over" on a kid's card, pick a destination from your saved places, and Orinn pulls a route and follows the kid's live pin along it. You get a notification if they take a different way, if they're running late past the expected arrival, and when they arrive.

What makes it Orinn-shaped: Orinn learns your kid's routine over time — entirely on your device, never on our servers — and after a couple of weeks it'll start suggesting "Aanya usually heads to School around now, tap to follow." One tap to start; the prediction never leaves your phone.

It's built for everyday peace of mind, not as a kidnapping detector. The right tool for that conversation is the police, not a phone app.

What is "Walk Me Home"?

An Orinn+ feature for the moments your kid is walking somewhere alone (home from school, to a friend's). They tap "Walk Me Home" in their app and pick a destination; you get a push notification, the route appears on your map, and you'll see another notification if they go off-route or stop too long. It auto-ends when they arrive. Designed for safety, not surveillance — your kid initiates it.

Note: Walk Me Home is kid-initiated ("I want someone to know I'm walking"); Watch Over is parent-initiated ("I'd like to follow them to school today"). Most families use both for different moments.

What are "saved places" / geofences?

Places you care about — Home, School, a friend's house, the soccer field. Drop a pin and give it a name. You'll get a quiet ping when a kid arrives or leaves. Free covers up to 5 saved places; Orinn+ is unlimited. Names are private to your family; we never use them for analytics.

How does SOS work?

Your kid taps the SOS button in their app (or a Home Screen widget). Every parent and caregiver in the family gets an immediate push notification with their current location and a tap-to-call link. The kid's phone keeps sending fresh location for the next 5 minutes so you can navigate to them in real time. SOS is on the Free plan — we never paywall safety features.

What are "trip insights" and "harsh-driving events"?

Orinn+ feature. When a kid drives somewhere (we detect it automatically from speed + motion), we record the trip's route, speed, distance, and any moments where the phone detected unusually hard braking or acceleration. You can review the trip on the History tab — useful for new drivers and for parents who want context, not surveillance. We don't classify or score your kid's driving against other kids; the events are just shown to you.

Can my kid pause sharing?

Yes. Your kid can enable "Privacy mode" in their app for 30/60/90-minute windows. While active, you'll see a privacy badge on their pin instead of a precise location. We think this matters for trust — the kid is being honest with you that they want privacy for an evening rather than spoofing or turning the app off. Coming with v2: parental override for safety scenarios.

Pricing & billing

What it costs and why.

How does the founding-member offer work?

The first 10,000 families who sign up in the first 90 days after launch get every Orinn+ feature free for 12 months — no credit card required at signup. We'll email you 30 days before your year ends. After that, your renewal is locked at $19/year forever (instead of the standard $39/year), as a thank-you for being early. If you don't want to keep Plus, the free plan keeps working.

What's the difference between Free and Plus?

The Free plan gets you live map, SOS, family chat, battery + connectivity status, up to 5 saved places, 7 days of history, and 2 caregivers — everything a small family needs. Orinn+ adds unlimited saved places, 1 year of history with a weekly recap, Watch Over (on-device routine learning + route follow), Walk Me Home, trip insights with harsh-driving detection, send-fix-link pushes when a kid's phone needs attention, and unlimited caregivers / co-parents. Full comparison on the pricing section.

Is the price per family or per person?

Per family. One Orinn+ purchase covers every parent, every kid, and every caregiver in your family. We don't price per seat — that pattern incentivizes caregiver under-counting, which is bad for safety.

Can I cancel anytime?

Yes. Cancel from Settings → Account → Manage subscription, or directly in iOS Settings. Your Plus features stay active until the end of the period you've already paid for; after that, you drop to the Free plan with all your saved places and history preserved (though older points start rolling off after 7 days).

Do you offer refunds?

Refunds for App Store subscriptions are handled by Apple — request one through reportaproblem.apple.com within 90 days of the charge. We don't have separate refund machinery; Apple's process is reliable and parents are usually familiar with it.

Trust & safety

When something goes wrong.

What happens during an SOS?

Three things, in order: (1) every parent and caregiver gets a push notification with the kid's current location; (2) the kid's phone keeps sending high-accuracy location updates for the next 5 minutes so you can navigate to them in real time; (3) the SOS event is logged in the family's Alerts feed so you can see it later. SOS works on the Free plan and is never paywalled.

What if my kid's phone dies?

We keep the last-known location in the app. If their phone dies on the way home, you'll still see where they were last seen and the timestamp ("Updated 12 minutes ago"). The pin shows a faded state so you know it's not live. Once their phone is back on, location resumes automatically — no action needed from either of you.

What if I lose my phone?

Sign in on a new iPhone with the same email; your family is restored automatically. Use Apple's Find My to disable the lost device if needed — Orinn doesn't store anything sensitive locally on your phone, but disabling the lost device is good hygiene.

What if my kid's phone has the app uninstalled?

Orinn detects this within a few hours and surfaces an "App offline" badge on that kid's card in your map. You can tap it for the steps to re-pair (it's the same 6-digit code flow as initial setup, takes about 60 seconds).

Is Orinn a replacement for calling 911?

No. Orinn helps you reach your kid faster and know where they are — that's it. In an actual emergency, call 911 (or your local equivalent). The SOS feature is for "I need a parent now," not "I need first responders." We're explicit about this in the app, too.

Orinn vs other apps

How we compare.

Why use Orinn instead of Apple's Find My?

Find My is great if all you need is a pin on a map. Orinn adds the layers Find My doesn't have: saved-place notifications (so you don't have to manually check), trip history, SOS that pushes every caregiver, family chat, harsh-driving detection, and a privacy-first model that's actually documented. Find My is convenient; Orinn is purpose-built for families with kids.

What about Life360?

Life360 is the category leader and has more features per dollar than we do today. The reason Orinn exists is the family-location industry's relationship with the data-broker market: as reported by The Markup in December 2021, Life360 was selling precise user location data to data brokers; the company publicly acknowledged the practice and announced in January 2022 that it was stopping data sales. Orinn is built so that revenue stream is structurally absent — no broker relationships, no advertising business, the company is funded entirely by the paid plan. If you're happy with Life360 today, that's fine. If you'd rather a product whose business model never had data sales in the first place, that's why we're here.

What about Google Family Link?

Google Family Link is primarily a parental controls product (screen time, content filters) with location as a side feature. Orinn is the inverse — location and family awareness first, with parental controls coming in v2. They're complementary, not directly competing.

What about Bark, Qustodio, MMGuardian, etc?

Those are content-monitoring products focused on scanning your kid's messages, photos, and browsing. Orinn does not do any of that. We don't believe in surveilling kids' private communication — it doesn't build trust and the false-positive rate destroys the family relationship faster than it catches anything real. Our focus is location, safety, and presence; not their conversations.

Technical & troubleshooting

When something feels off.

The map says my kid was last seen 30 minutes ago. Why?

Most common causes: their phone is in a dead zone (subway, basement, rural area), they have airplane mode on, or they're in a building with poor cell + WiFi coverage. Tap the kid card and hit "Locate now" to wake their phone with a silent push — that usually pulls a fresh fix within 5–10 seconds. If it consistently lags, check that they have Cellular Data on for the Orinn app in their iPhone Settings.

Locate-now isn't working — what's wrong?

Long-press the Locate tile on a kid's card to open per-kid diagnostics. It'll show whether their phone is reachable on push, when their last fix was, and any error from the most recent attempt. The most common fixes: (1) they need to open the Orinn app once after a phone reboot to re-register for pushes, (2) they're in a dead zone, or (3) Background App Refresh is off in their Settings.

Can I export my family's data?

Coming soon. We'll add a "Download my data" action in Settings → Account that produces a ZIP of every place, trip, and message in your family — JSON format, machine-readable. If you need it before we ship that, email hello@orinn.app and we'll do it manually.

I'm a developer / press / researcher — can I see the privacy architecture?

Yes. Email hello@orinn.app and tell us what you're looking at. We're happy to share security rule definitions, data-flow diagrams, and what we collect at each layer. We'd rather be audited than trusted on faith.

I found a security issue. How do I report it?

Email security@orinn.app with details. We'll acknowledge within 24 hours and triage from there. We'll happily credit responsible disclosure publicly on this site if you want; we'll keep it private if you don't.

Still have questions?

Email hello@orinn.app — a real person on the team will answer, usually within a day.

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